4.98 stars based on 350 ratings

Epic Cellars

Epic Cellars

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Phone: +1 (650) 394-5776

Fax: +1 (502) 371-0815

Address: 414 Baxter Ave
Suite 100A

Louisville, KY 40204
USA

Business Profile

At Epic Cellars / Pinnacle Wine, we want to make the process of selling your wine as simple as possible - whether it is a single bottle, or a large collection - we offer fair prices and take care of all of the details.

Rating Distribution

5 stars
343
4 stars
7
3 stars
0
2 stars
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1 star
0

Epic Cellars Customer Reviews

I just completed a transaction with Epic Cellars, selling my bottle of 23 year old Pappy Van Winkle. I had never used them before, and had never sold something via a broker so I was initially a little nervous about how it would go. Well, I have to say, I can't imagine how it could go any better or smoother. Page and Linda were great communicators throughout the entire process and put my mind at ease. After dropping the bottle off at UPS, the tracking status never changed and I began to get concerned that something had gone wrong. Linda contacted UPS and assured me that UPS was having problems with their updates but the package should still show up on time. Page also said they would honor their price and pay me even if it never showed up!! Talk about great service! The Pappy showed up on time and they paid me immediately. I would 100% use them again in a heartbeat! Truly one of the best online, or offline, customer service experiences I've had!

Great working with Epic Cellars. They were very professional and extremely responsive. I would highly recommend this company.

Was sent shipping box very quickly and sent them my wine. Received my money same they received my wine. They paid me what was agreed upon ahead of time. Would do business with Epic Cellars again without hesitation.
Regards RS

A+ business with great customer service. They were very transparent from the first time I contacted them and responded quickly to all questions. Payment was processed within 2 hours of the bottle being delivered. I will do business with this company again.

Having no experience in high end champagnes or wines i did some research and found Epic Cellars. After my initial inquiry i received a response in less than 24 hours. Gina sent me an email giving me an approximate value of my 1985 Vintage Dom Perignon. She was polite and very informative. Also she was understanding that i was hesitant but after reading the plethora of 5 star reviews i felt confident they were great for a reason. Gina helped me understand their simple process and once i was ready she walked me through the whole process. I Sent my bottle out on Monday and sure enough today (Wednesday) i received my payment. Impeccable service and true to their word i have nothing but great things to say about this EPIC company. I would give them a 6-star review if it were possible. Thank you to Gina and all of the staff that contributed to the superior service of EPIC CELLARS. Bravo!!!!

I’m writing this review to recommend Epic Cellars. I’ve found them recently and doing business with them has been effortless. Gina is extremely helpful from every step of the process. She even follows up with a phone call for clarity just incase there are any issues.
So if you’re considering selling your wines ,
Look no further. Thanks again for your business!

From start to finish all the people I dealt with at Epic Cellars were professional and courteous. The process was easy and they worked in a timely manner. I was very happy throughout. I would definitely work with them again and recommend them highly.

Gina was a pleasure to work with. She is a great communicator with quick response time. I would absolutely work with Epic again.

Wonderful Company!! Immediate responses, clear instructions, true to their word! The entire process was incredibly fast, and completely satisfying for me. I was unsure of an online transaction, but am a true believer now. I will use this company again with no hesitation and strongly and completely endorse their claims wholeheartedly! Thanks for the great experience!
John

From the moment I contacted Epic Cellars the response was prompt and the communication clear. In fact, initially they were not able to help me with the sale of a rather unique spirit, but did provide me with some other options to explore. In the end, they found a buyer for me. Once I accepted the offer, I received UPS packaging within days along with explicit instructions on how to pack and ship. Payment was made the day they received the bottle. My experience was seamless from the beginning of the transaction to the very end. Clearly Epic Cellars understands the customer perspective and incorporates that perspective in all of their touch points and I do not hesitate to recommend their services.

From the beginning they were very nice to do business with. Easy transaction,fair price and very good communication. All facets of the transaction were just as they said it would be.

I had an excellent experience with Epic Cellars. They're professional, friendly, reliable and speedy. Any initial hesitations I might have had proved unfounded and the prior positive reviews are all in line with my own experience.

Highly recommended.

I just recently sold a lot of 8 bottles of fine wine to Epic Cellars. This was my first resale of wine. I researched a number of on-line vendors and Epic was able to do a small lot (8 bottles of value around $2,000) and give me a very fair market price. Upon agreeing to sell my lot, Epic was super easy to deal with. They were very responsive at all stages of our deal and made packing/shipping super easy. My payment arrived the next day by overnight mail, but there were many payment options. I will certainly use Epic again when I want to sell partial allocations.

Jan 25, 2018

Epic Cellars is amazing!!!Simple process, convenient and excellent customer service made my selling experience truly enjoyable. They provided me a quote, i agreed, they shipped me the packing materials with instructions, i shipped and was paid same day they received! I would happily use their services in the future. Thank you epic cellars!!

The process of selling to Epic Cellars could not have been more seamless. Friendly and efficient team, quick turnaround and almost zero effort on my part. I would definitely use them again--an absolute pleasure to deal with.

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