4.79 stars based on 1350 ratings

coolpetstuff.com

coolpetstuff.com

Share:

Website:

Phone: +1 (888) 444-7381

Address: 4003 E Highland Dr
Jonesboro, AR 72401
USA

Business Profile

Most orders ship same day if ordered by 4pm Central (5pm Eastern/2pm Pacific) unless noted otherwise in the product description.

We specialize in licensed sports pet products!

We have low prices, low S&H, and one of the best return policies available (no restock fee on refunds, free out bound shipping on exchanges, etc).

Most of all, we are a family owned and operated business that truly wants you as a customer. Check out our reviews!

Rating Distribution

5 stars
1112
4 stars
194
3 stars
42
2 stars
1
1 star
1

coolpetstuff.com Customer Reviews

Doing business with Cool Pet Stuff was easy and fast. Thank you. However, I was very disappointed to learn from the manufacturer of the Snuggle Puppie that the one you sent us was discontinued several years ago because the battery system only operates for about three days. Now we know why you added five packs of batteries.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

coolpetstuff.com Oct 13, 2014

Hi Kevin,

Thank you for your comments.

There is no difference in the "new" style and "old" style other than the battery type used. Otherwise the Snuggle Puppy and heartbeat are the same, and I would not call the changeover "several" years old. The manufacturer is not happy with us because we opted to discontinue carrying their product, and are switching to a competitor's similar product, instead of agreeing to a mandatory substantial retail price increase (MAP pricing) and other negative conditions imposed by Snuggle Pup to continue. So in short, you simply received sour grape comments from the manufacturer.

With the extra batteries we provide, we are offering more total heartbeat time than the "new" battery style offers, everything else is the same, and yet we are still $10 less than the manufacturer's current price on Amazon. Also note that typically puppies can be weaned off of needing the heartbeat and a heat source installed in the Snuggle Pup as they adjust to their new environment, so you aren't likely to need additional batteries beyond what we provide.

We got a new puppy and she would not settle down in her crate at night. She was not used to being alone. We were not used to not sleeping. We learned about the Snuggle Buddy online and found this website. The company was extremely quick to ship and for us to receive. Very responsive, good communication. We were never left wondering what the status of our order was.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

Shipping was extremely quick. Unfortunately, one of the items received was stained. According to policy they would ship a replacement for free, unfortunately the item didn't fit so in order to obtain a refund, I have to pay return shipping. I wish I had read about their return policy before ordering(to their credit, it is very clearly stated on the website). If I had I wouldn't have placed an order at all. They need to quality check items before shipping, even if it had fit I would have had to go through the hassle of returning. I internet shop because I don't have a lot of time in the first place. Oh well, back to Amazon for free returns and pick up.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

coolpetstuff.com Oct 07, 2014

Hi Amanda,

Thank you for your comments. However I'd like to point out that your comment of "even if it had fit I would have had to go through the hassle of returning" is not entirely correct. Often we don't need a defective or damaged in transit item back provided the customer emails us a picture of the defect/damage, and we immediately ship an exact replacement at no charge. If we do need a defective/damaged item back, we make all arrangements for it to be conveniently returned at our expense.

Also note we offer free outbound shipping on returns for size exchange even when there is no product defect or damage, besides being cheaper than Amazon on most products. In addition, I'm unable to find any record of previous communication alerting us of the defect or asking for assistance. We can't help resolve problems we don't know about. We are proud to have many repeat and referral customers due to the combination of our pricing and service.

Super fast delivery! And the personalized item was completed faster than expected. The jersey I bought for my dog isn't cut well on the tummy side, so he ends up peeing on it, but we have resolved he only really needs it on game day, so it isnt a big deal. That's the only criticism I have.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

coolpetstuff.com Oct 14, 2014

Hi Erin,

If a custom fit is needed and you don't know anyone that sews, most dry cleaners will do minor alterations very reasonably (usually around $3 to $4 as a ballpark).

Placed order and shipped on same day. They even installed the rubber around the ID plate and attached the hook. Excellent experirnce and will order again from Cool Pet Stuff:-)

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

Great company to deal with. Recieved item very quickly with just standard shipping. Will buy from them again!!

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

I had a good experience using this website. The layout is a little busy, but I was able to purchase what I wanted and it arrived in a timely manner with no hiccups. I will be using this site again!

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

My order was arrived in under a week and was exactly what I expected. Prices are super low, service is super fast; I'm going to be a repeat customer!

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

Fast shipping, pretty good quality items

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

I found what I was looking for quickly and it was shipped that afternoon. The price was great and overall I was very impresses with the service.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

The jersey is adorable and just fits my pomeranian perfect. I had it personalized with his name. It shipped fast considering it's peak football season. (Within a week of ordering) I will buy from this vendor again for sure.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

The package arrived quickly. When I opened it I was pleasantly surprised to find that the ID tags were already attached to the collars along with the tag silencers. That is excellent customer service. I can't wait to make another purchase.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

Miggy's Detroit Tigers collar and leash are very good quality, and the service was super!

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

Perfect! Toy poodle and yorkie love their Tennessee sweaters! GoVols! Sizing was good too :)

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

Quick order processing and shipping. Everything arrived as ordered, loved the personalized tag for my pet. Fair pricing.

How do you rate our pricing?

How quickly did your order ship?

How do you rate our product choices?

How easy was our website to use?

How likely are you to recommend us to others?

© RateLobby, LLC | Privacy | Terms of Service | Help | Contact