4.79 stars based on 1350 ratings

coolpetstuff.com

coolpetstuff.com

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Phone: +1 (888) 444-7381

Address: 4003 E Highland Dr
Jonesboro, AR 72401
USA

Business Profile

Most orders ship same day if ordered by 4pm Central (5pm Eastern/2pm Pacific) unless noted otherwise in the product description.

We specialize in licensed sports pet products!

We have low prices, low S&H, and one of the best return policies available (no restock fee on refunds, free out bound shipping on exchanges, etc).

Most of all, we are a family owned and operated business that truly wants you as a customer. Check out our reviews!

Rating Distribution

5 stars
1112
4 stars
194
3 stars
42
2 stars
1
1 star
1

coolpetstuff.com Customer Reviews

I wish the clothes fit my Sadie. They are to small (bought the extra large and measured her before buying) The price on the clothes are Great and Fast delivery too. I would recommend this site for others with smaller dogs..

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My Sadie is a 60lb dog and the clothes are just to tight.

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Fit was perfect...very nice product...would recommend this site to anyone..
Thanks

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Super FAST shipping! Perfect engraving on tag and all items as expected. Will definitely shop again!

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Fast shipping, great packaging

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As listed on the website, nice quality.

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I absolutely love my dogs new jersey!! I ordered it and within hours it was SHIPPED!!! thank you for being so prompt!!! I will order from this site regularly! !!

The shirt is GREAT looks great on my dog runs a little big. I love hoodies for her they seem to stay on better and we are bit Nebraska fans and this one is wonderful.

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I ordered two items at the same time and they shipped separately. One arrived on a Friday and the other I had to wait until Monday. It's not a huge issue, but it's enough for me to remember next time I am looking to buy multiple things in one order. I don't know if you have different warehouses you ship from, but if you don't, all of the items in an order should ship together, even if it takes one extra business day to leave your facility.

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coolpetstuff.com Nov 16, 2015

Hi Mike,

Thank you for taking time to submit a review and feedback.

Please note that one item you ordered was not a stock item and we clearly state in the product description "This item is custom made-to-order and ships directly from the manufacturer, usually within 3-5 business days." In your case, we were actually able to get it shipped the same day as your order (as well as the stock item you purchased), much quicker than stated.

As you weren't very specific, I'm not clear why one item shipping separately is an issue, especially considering it is clearly disclosed in the product description, you weren't charged any additional S&H (you were only charged $4.95 total for S&H on the order), and both items were actually in your hands within 2 business days of your order even though you only opted for the cheapest shipping method and one item was advertised as usually 3-5 days before it would even ship.

We stock well over 95% of what we sell and stock items usually ship same day when ordered before 3pm Central (and often we get orders as late as 4:30pm out same day). The few non-stock items are noted as such in the product descriptions and also noted again in the "Availability" section near the pricing that they "usually ship in 3-5 business days".

Fast shipping and ordering process!

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I loved all the items I purchased from Cool Pet Stuff. The sizing chart helped tremendously in making sure to get the right size.

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Great product, just as advertised. Shipped quickly and without issues! Would definitely recommend coolpetstuff.com!

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Great customer service! I received an incorrect item but coolpetstuff corrected the error immediately and as seamless as possible.

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Easy to order, received product quickly, and product looks just like online/as I expected.

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Super FAST shipping! Items are perfect.

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fast fast turn around. thank you so much.I ordered a shirt that was too large and sent it back and got the replacement so quickly!! It fits well and NO hassles!!

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