4.79 stars based on 1350 ratings

coolpetstuff.com

coolpetstuff.com

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Phone: +1 (888) 444-7381

Address: 4003 E Highland Dr
Jonesboro, AR 72401
USA

Business Profile

Most orders ship same day if ordered by 4pm Central (5pm Eastern/2pm Pacific) unless noted otherwise in the product description.

We specialize in licensed sports pet products!

We have low prices, low S&H, and one of the best return policies available (no restock fee on refunds, free out bound shipping on exchanges, etc).

Most of all, we are a family owned and operated business that truly wants you as a customer. Check out our reviews!

Rating Distribution

5 stars
1112
4 stars
194
3 stars
42
2 stars
1
1 star
1

coolpetstuff.com Customer Reviews

OUTSTANDING service!

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Love the items but had to exchange for a larger size and I had to pay for the exchange! Wish you could print out a return label.

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coolpetstuff.com Jan 21, 2016

Hi Susan,

Thank you for taking time to comment. I don't currently see any return/exchange for you, so perhaps it's still in route back to us or you are confusing your order with us with one from another retailer.

In any event, note that your only cost of exchange is the postage to send the original item back. We do absorb the outbound postage on shipping the exchange, and we don't charge a restocking, handling, or service fee of any kind on exchanges provided the return is in a like new resalable condition.

We are currently looking at options to provide return labels for better convenience on returns (currently we only provide prepaid return labels in cases that we made a mistake and shipped an incorrect item). The issues we face in doing so is that providing convenience comes with a cost, we want to keep our prices low, and any such service must be structured to keep our customer's private info safe and secure.

I really like the shirt. I wish they offer more colors beside white. It is made well. Held up really well when I washed it. I did not put it in the dryer.It came the exact day it said it would. I talk to a gentleman on the phone he was very nice and helpful. I would definitely order from this company again.

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coolpetstuff.com Jan 22, 2016

Hi Rita,

Not many manufacturers are licensed for Notre Dame since their licensing requirements are much more stringent than most other universities, so the available product options we can offer are thus much more limited for Notre Dame.

Unfortunately the manufacturer of the tee that you purchased doesn't offer a tee in any other color than white, although they do make some other apparel items, such as a jersey and fleece pullover, in navy blue. We do also offer a tank top and a hoodie in navy blue made by a different manufacturer that are made with a lightweight lycra material that is comparable material to most tee shirts.

Hi,my dogs name is Daisy,Well I love your products but daisy don't like to wear anything on her body she will get use to it. Thanks Jerry

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Great Company. They did everything right and we would definitely will buy from again.

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I have made only two purchases, but both went so well that I'll be shopping again very soon. I ordered a harness and matching leash for my tiny dog, and they went so far as to send an email explaining that because of the small size, there was a slight change in the leash design, and they sent a picture they had taken because the manufacturer had not provided one. The service is wonderful, as are the products. I am delighted with everything I ordered, especially the personalized dog ID tags.

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Keeper loves the Patriots

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The customer service was great. I had a problem with getting their emails and called to check on my order. They were able to find the information quickly and sent copies to another email address. My items came quickly and were exactly as described on the website. I love the large selection of stuff they have and prices are vert reasonable.

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LOVE THE SWEATER AND SO DOES SHE!!!
SHE REALLY NEEDS IT AS WE ARE IN ICE AND SNOW IN THE MOUNTAINS ZIGZAG,OREGON
SHE IS A JACK RUSSELL AND VERY WELL TRAINED.I WAS VERY PLEASED WITH YOUR SERVICE.THANK YOU SHIRLEY

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GO DUCKS!!!

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The product that I bought was excellent. I bought the sweater for my mother's dog for Christmas. She really loved it. The delivery was really fast.

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Great shirts for my furry children they love them and so do I. ..fast shipping will be buying from again Thank you :)

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Beautiful design, well made, efficient sale and delivery process.

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They have a great selection and I found everything I needed in one place and at a good price. I will be using them again.

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Shipping was very fast…..received the item sooner than I thought I would. The dog bandana is exactly as described and is very good quality. Would order again from this company.

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Very good. Ordering process was easy, my order arrived on time. Now I need to make an exchange so I hope that goes well also.

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Proud to be a Red Sox fan!

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coolpetstuff.com Dec 31, 2015

Hi Lori,

Thanks for taking time to review. We think you will find our exchange process to be quick and easy.

Just return the item in a like new resalable condition, enclose your packing slip or anything with your identifying info, and make a notation on it of the size you want in exchange. There is no restocking fee on returns and no handling charge on exchanges, and we even absorb the outbound shipping cost. Exchanges usually go out on the same day we receive the return, provided the requested item/size is in stock of course.

The products that I purchased, a collegiate dog collar and a collegiate dog sweater are well made and I'm pretty sure that buying them at a local pet store would have been much more expensive. They shipped quickly and the website was easy to use. I am happy with my purchase, will buy more in the future and have shared the website with family and friends.

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