4.79 stars based on 1351 ratings

coolpetstuff.com

coolpetstuff.com

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Phone: +1 (888) 444-7381

Address: 4003 E Highland Dr
Jonesboro, AR 72401
USA

Business Profile

Most orders ship same day if ordered by 4pm Central (5pm Eastern/2pm Pacific) unless noted otherwise in the product description.

We specialize in licensed sports pet products!

We have low prices, low S&H, and one of the best return policies available (no restock fee on refunds, free out bound shipping on exchanges, etc).

Most of all, we are a family owned and operated business that truly wants you as a customer. Check out our reviews!

Rating Distribution

5 stars
1113
4 stars
194
3 stars
42
2 stars
1
1 star
1

coolpetstuff.com Customer Reviews

I was the happy beneficiary of the best customer service experience I've ever had. My initial order was the wrong item but that was not a problem as the size I had ordered was too small. I emailed the company to tell them about both errors. I was surprised when I got an immediate response late on a Friday afternoon apologizing for their error and commiting to remedy it. A few minutes later I received another email confirming that they were shipping me the correct item in two sizes to ensure that I got one that fit properly and were including a prepaid return envelope for the first one and whichever replacement didn't fit. And the icing on the cake: Wade made sure that the replacements made the last shipping pickup on Friday so I wouldn't have to wait any longer than absolutely necessary. And nice that he trusted me to return both. And here it is Monday and here is my package with the right size. Happy customer!

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