4.79 stars based on 1318 ratings

coolpetstuff.com

coolpetstuff.com

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Phone: +1 (888) 444-7381

Address: 4003 E Highland Dr
Jonesboro, AR 72401
USA

Business Profile

Most orders ship same day if ordered by 4pm Central (5pm Eastern/2pm Pacific) unless noted otherwise in the product description.

We specialize in licensed sports pet products!

We have low prices, low S&H, and one of the best return policies available (no restock fee on refunds, free out bound shipping on exchanges, etc).

Most of all, we are a family owned and operated business that truly wants you as a customer. Check out our reviews!

Rating Distribution

5 stars
1083
4 stars
194
3 stars
39
2 stars
1
1 star
1

coolpetstuff.com Customer Reviews

You guys are amazing! Buddy is a 100-lb. golden retriever that is truly ecstatic with his NY-sports toys to go with a household of diehards. Thank you guys for everything you do!

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Very pleased with the company. Website was easy to navigate. Please with the products ordered. Will buy from again in future.

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Very impressed with this. Good quality and shipment was fast. Highly recommend the brand and this item

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Coco

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ordering was easy .reviews a great help
shipping, packing, & delivery went well i am recomeding this company to my friends.

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Sent wrong item but corrected right away.

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Quick delivery, but to be honest, the collars both looked a little worn. I decided to keep them because they would probably look like that after a couple of weeks anyway.

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coolpetstuff.com Apr 18, 2018

Hi Dee,

Thank you for taking time to review. We carry our own inventory, and buy new merchandise directly from the manufacturers. We can assure you that your collars were not "worn" (used), and I'm sure you noticed they came with the original holographic licensing seal on the packaging or tag. Usually sublimation printing directly on nylon webbing which is used on most collars doesn't have the same sharp and vibrant detail as found on apparel items such as tee shirts for example. It's simply the nature of the material and manufacturing process.

Was very pleased with the quality of the product and how fast I received it

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In my opinion is the best shop with this category. It has the best price and fast delivery. I recommend it.

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Best prices and great delivery

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Quality Product and punctual shipment time. Couldn't be happier.

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Very very happy with the boots I ordered for my dog they worked out great!

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SO glad I found this website. We are huge new england patriots fans and we wanted our cat to have the same spirit. What awesome items! Quick shipping too!

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Brady the cat quarterback!

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Quality was good when jersey for my dog arrived. No issues here. The issue I had was when I sized my dog using the chart that was provided, it was too small. My dog was on the edge of an Large and XL. So I ordered the XL to be safe. It was so tight I could barely get it on him.

When I asked about the return and return shipping label, I found out that I had to pay for the return label myself. I could see if I made a mistake with measure, but I didn’t. I know I am talking about $6 or so, but I am so used to dealing with company’s that provide the shipping label for returns if it’s not a customer issue.

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coolpetstuff.com Feb 23, 2018

Hi Dan,

Thank you for taking time to review. We've sold the brand of jersey you bought for many years, all to the same size chart, and have hardly any reports of issues with the size chart or any other indication of a size chart accuracy issue. Of the few we reports we receive, it's usually because a customer used the size chart from a product listing of a different brand. Each manufacturer makes their own unique size chart, and a size large in one brand may be substantially different than a size large in a different brand. We wish manufacturers would develop a universal size chart as much as I'm sure most customers do, but as a retailer we have no control over the size chart a manufacturer chooses to offer.

Also you only made a general statement that the "size chart is off" but offered no specifics or documentation as to how it was off, such as "the size chart shows the chest to be [x] inches but it actually measures [y] inches". If there was a manufacturing defect/error such as a large jersey being labeled as an XL for example, we would have been happy to arrange an exchange to one that correctly matched the chart. Upon request, we are happy to physically check the measurement of the jersey when we receive it. But you didn't request another jersey, you requested a refund.

Our return policy is clear in that we don't provide return labels unless we made a mistake or if we need the jersey back in the event of a defect or damage in transit. On returns for exchange, we do absorb the outbound shipping to ship the new size back to you even when we aren't at fault, and the jersey you ordered was available in a larger size, but again you requested to return for refund and not a larger jersey. Also note that a lot of websites that do provide return labels deduct the cost from the customer's refund, so they aren't providing free return shipping either. Those that do offer free return shipping charge a lot more than us when you place the order, so you're essentially paying for the return shipping upfront no matter if you need it or not.

I'd also note that a jersey can be returned by USPS First Class for about $3 (give or take a few cents, depending on size/brand of jersey). If you spent $6 on the return, you simply opted for a more expensive method or options than necessary (like Priority for example).

The quality and price of the merchandise was good; however my puppy must be in between sizes because a small was too small and medium is way to big.

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The Eagles jersey I bought for my British Cream Golden Retriever was everything I expected it to be. I originally saw it in a shop but they didn't have the size I needed. I went on line and was able to find and order it. It was easy to do and I received the jersey sooner than I expected. My grand dog looks handsome in it and won't let us take it off. I'm going to order him a Phillies shirt for Christmas.

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