2.79 stars based on 68 ratings

Expat Vision

Expat Vision

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Business Profile

British TV Packages provided to Expats living outside the UK.

Rating Distribution

5 stars
23
4 stars
6
3 stars
4
2 stars
4
1 star
31

Expat Vision Customer Reviews

Absolute garbage, after reading the reviews which unfortunately I did after I purchased it, I have the same problems buffers constantly skips content freezes they add content that does not work and they then have to remove it, Helpdesk is very patient but less than useless in resolving problems, and reiterate the same mantra, as if reading from a chart,
I called in someone independent to try to resolve the issues, only to discover the box they provide free if you pay a year in advance, is not a genuine box, but a Chinese copy. I think that says it all.

DO NOT UNDER ANY CIRCUMSTANCES GO ANYWHERE NEAR THEM.

Country Spain

We are totally fed up with the
problems we have experienced with Expat Vision. We do all the usual things before contacting the Chat Line. We then have to go through them again with staff. There have been two occasions when our problems have been passed on. To add insult to injury, we are then sent an e-mail asking us to type our reply "above the line" which is impossible. The e-mail from Expat Vision doesn't actually tell you anything.
The staff are always polite and try hard but it just doesn't work for us. I am seriously considering taking the matter further and asking for a refund so we can use another company.

Country Spain

We subscribed to Expat Vision last year and for the first few months we found the service to be quite good. We had the occassional buffering but overall, TV was watchable. Things began to fail around 4 months ago and we downgraded our subscription as the previous sports based TV we were paying for became unwatchable. It always buffered and normally at the crucial time. Today I have cancelled my subcription as yet again I found myself online with their technical team. They suggested I contact my ISP and that the issue did not lie with them (this is a recurring theme) I was at the time viewing the same channel on two different platforms. Expatvision was buffering whilst the other was not. That for me, was enough. So, a low rating and not the most sparkling review, spend your money on something that you can watch without frustration.

Country France

Great content and customer service availability, but the amount of freezing is becoming a real issue.

I feel like I'm complaining far too often for things to be resolved, only then for other issues to arise.

Fells like I'm putting my finger into a leak only to watch water pour out of somewhere else.

Definately needs to be tightened up.

Country Australia

Terrible service. I wish I would have read the reviews before I bought this service. I've had it for three months now and I can not say that all of the channels ever work at once. And the worst thing is that I only really ever watch the sport channels. So I actually don't know if there are problems with the other channels in the other categories.

I have not managed to watch one cohesive football match in high definition once and I have had the service for three months. I have emailed the help desk before and got no reply from them. If something better comes along I will throw this to one side in a heartbeat.

I talk to the staff in the live helpdesk chat and I literally get the same thing from them over and over again. Check my internet speed which is always great. Go on team viewer and check my network connection. Always good. Then check the DNS server. Which is always fine. Then reboot the box. Then suprise suprise...same problems persist.

There is always something wrong with it which is my main issue. I am dying to watch a full 90 minute match without it skipping or the picture pixelating. I've spent about 5 hours talking to the people on the livedesk in total and still the quality of the package is absolutley terrible.

If I could give it 0 stars I would. But alas the minimum is 1. But please be aware that the rating I am giving it is 0

What a loaf of crap
I am being polite
Rush to get your money
Defective product
Useless promises
Lousy support
Waste of time
Complaint number faked and is for a book company
Is this a dodgy company ? Feels like it
Everyone not responding to any emails call
P

During the week fine. But forget the weekends when all the sport is on. The popular channels are unwatchable. We have the system on Android rather than a Mag box - which they say they support. Yet they blame anybody (anything) rather than admit that their system is not fit for purpose.

Dont think that you can watch the catchup from the weekend during the week as this is as bad.

Luckily we pay monthly so if nothing improves we will go!

We have complained so many times now that they dont even bother to respond to emails!! They clearly know the problems but dont care enough to sort them

AVOID!!

Pros: Technical team respond immediately


Cons: Technical team needed frequently. Many programmes have issues with corrupted files or poorly synced sound with picture.
So far the technical support has not managed to resolve any issue. We are working on it, we are aware of an issue is a frequent response.

If there was another solution to watching UK tv I would use it and write off the cost of the box. So, I'll perservere until something better comes along.

The worse, loads of channels not working, always freezing, rude staff on the support chat who blame the source, I pay you...not the source. Over priced and you definitely get nothing for your money. Oh and you can't write one of there real customer reviews... because if there was some real customer reviews, I would have saved myself alot of money and time..I hope more people come here to read about the terrible service.

Woeful service. Constant channel freezes and sound issues. Chat support had 3 tricks to try, refresh your connection, refresh their connection and move server. Tried all 3 nothing worked. Get back on chat support and they just want to refresh the connection again. We invested 150 euros in this system and got nowhere.

Avoid like the plague.

Works really good. Perfect quality inspite I have a slow internet connection. Both customer and technical are very fast and helpful. I am very satisfied:-) have only good word to say about expatvision.

I am happy with the service and enjoying watching different TV channels.My children are able to watch cartoons and other kids programs.

Country Australia

Had the Expat Vision box for three months now and its great! The support is second to none 24 hours a day i can call up tech support on the live chat if i forget how to do something. Well done!

Country Cyprus

Expat Vision Jul 11, 2014

Hi Ivan,

Thanks for the great review.

I am a complete dunce when dealing with anything more than basic computer knowledge, but even though there have been massive problems on the mainframe Natasha has patiently talked me through the reload process and they must have been inundated with viewer queries!! 5 star service from the team again.

Country spain

Expat Vision Jun 25, 2014

Linda we have had some big problems over the last 24 hours due to a large attack on our systems. We quickly got everyone moved to a 3rd party provider so everyone had TV and we are now back on our own. We have been dealing with 100's of clients on chat and it is absolute music to our ears to read this comment on a hectic day like today and has made the team here very happy. Thank you very much.

Very good so far, just wish there was a bit more info about Playback and some of the other things the box does or does not do.

Country Cyprus

Expat Vision May 15, 2014

Hi Sue, thanks for your feedback. We are working on an online manual to provide information on the features but in the meantime if you want to know how catch up works simply contact our live support via the website who are available 24/7

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