2.95 stars based on 61 ratings
British TV Packages provided to Expats living outside the UK.
Best thing since sliced bread,love it.
Honestly, I hardly ever take notice of these testimonials as I'm convinced they are fabricated by fictitious customers by the company. However, this system is brilliant. I'm currently watching all the channels 10 minutes after subscribing. It's fantastic. No buffering, no freezing, and I'm on an average Internet speed. Excellent service, wished I'd found it years ago. Buy it, you won't be disappointed!
I subscribed to Expat Vision a couple of months ago. I cannot express my satisfaction with the service enough. The variety of channels and the picture quality is much better than my old Sky satellite system. Minimal buffering. Technical assistance and on-line support has been second to none. There was a major technical hitch with the servers yesterday that was quickly and efficiently resolved. A high-quality service provider at a very reasonable price. Thank you.
Nick its great news to see such positive reviews it really makes us happy when we see comments like this especially on a day like today when we are put to the test to get everything back up. Thanks glad your happy !
We are new to expat vision, having just lost uk connections due to sattelite re-positioning. The whole process has been assisted by patient operators who have helped us from day one. as with all new systems via the net there have been a few niggles, but all have been dealt with quickly and without fuss. the picture quality is very good, and the whole package is excellent value for money.
Aren't we glad we found Expat Vision!Our previous provider was a headache.So our thanks to James for his help in signing up and since, to the young lady on Live Chat and a special thanks to local engineer Liam for his guidance to two technophobic OAPs and his endless patience. His help and attitude for a young man was a breath of fresh air. Keep up the good work.
I have used ex pat vision for three years and although expensive they were ok. Today I had a technical issue and all I got all day was being fobbed off.Very very unhappy and very very unhelpful.
Very poor service, just continuous freezing on most channels and other issues. You complain and are told the technicians are working on it, but nothing ever improves.
This system started well but recently has been awful...not 2 days have run successively without freezing issues and sound problems. We paid a lot to install this mainly for sport which is unwatchable Would not recommend this at all...Tech support is shite too...
I like the fact that the only three "wonderful" reviews are put at the top of the reviews. I am sick to death of complaining about the service. I shall be glad when our subscription ends and we have to go somewhere else. Freezing has been the main problem. We have rebooted so many times, reported download speeds frequently. Had to report on channels that we do not watch. If we says we are having problems with the ones we watch why do we have to keep checking others? What really annoys me is the chat line staff say they have reported the problem and they will get back to us. They never do. Having said this, the staff have always remained polite, despite my sarcasm on occasions. I just pity them having to work for an appalling company and seeing my name crop up on a regular basis.I really cannot bring myself to even give you one star but having tried to submit, I have been guided to give my rating.
ordered the box in Dec 2017 for my wife's Christmas it had a tracking update 31 times and finally on March it was recieved back in China.Company refused to refund my £139 even after telling them i was a 76yr old pensioner...So glad i decided to go with another company if this is how they treat people.
In Hong Kong this package has been dreadful for over 8 weeks now. Unable to watch playback and live tv keeps skipping. Simply unacceptable and I strongly advise you not to purchase this if you are based in Hong Kong. You will spend more time on their Live Chat Forum which actually only deals with the live TV. I very rarely complain, but simply avoid this package at all costs.
Country Hong Kong
I've had problems with picture quality from the beginning. But as I love the having such a huge choice of channels I recently renewed my annual subscription. Really wish I hadn't as the problems just continue. With regards to customer service, the live chat is great but even if temporarily fixed the problems with sticking and jumping always return. I now find the service pretty unusable and have no faith they will ever actually come true on their promises to fix the issues. Don't bother wasting your money.
I have been using this service for almost a year now. Because I live in the UAE I was thinking most of my issues were perhaps down to the restrictions here.I now realise, this company are just really REALLY bad. Every time I go on Live Chat, I get absolutely no resolution. They promise the world and deliver hell! I have logged MANY tickets with their helpdesk, which is a standing joke in our household (since myself and my husband have been working in the IT industry for many years)....none of them are ever resolved, replied to, acknowledged, nothing!Only use this company if you are seriously desperate for UK Channels when away from home and there's no other alternative. But don't expect any; consistent viewing of channels/movies, professionalism, real customer service - because they tell you what you want to hear and they have zero accountability.I rated it 1 star because the review doesn't submit with zero stars. If there was an option for minus stars, I'd be giving that.
When it works, its great. But it is so patchy its unreal. Tech support are rude, don't really read what you say to them when you speak to them and always blame it on your end. My friend also got the service recently and told me his service was running fine, so I thought thay perhaps it really is my problem as they have told me lots of times but now he is also having freezing, dropping, file missing problems. They advised me to get the wrong box for 4k viewing and promised to get back to me regarding support. They never. You contact them and one operator tells you its their server and they are fixing it, you contact them again 6 hours later and this person acts like there are or every have been any issues with their servers. Like i said when it works its perfect, but over the course of 2 years I would say it has worked about 60% fo the time.
Really patchy, inconsistent service. Constant freezing and loss of feed. Will not be renewing.
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