3.56 stars based on 45 ratings

Expat Vision

Expat Vision

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Business Profile

British TV Packages provided to Expats living outside the UK.

Rating Distribution

5 stars
23
4 stars
5
3 stars
3
2 stars
2
1 star
12

Expat Vision Customer Reviews

Best thing since sliced bread,love it.

Country Deutschland

Honestly, I hardly ever take notice of these testimonials as I'm convinced they are fabricated by fictitious customers by the company. However, this system is brilliant. I'm currently watching all the channels 10 minutes after subscribing. It's fantastic. No buffering, no freezing, and I'm on an average Internet speed. Excellent service, wished I'd found it years ago. Buy it, you won't be disappointed!

Country Dubai

I subscribed to Expat Vision a couple of months ago. I cannot express my satisfaction with the service enough. The variety of channels and the picture quality is much better than my old Sky satellite system. Minimal buffering. Technical assistance and on-line support has been second to none. There was a major technical hitch with the servers yesterday that was quickly and efficiently resolved. A high-quality service provider at a very reasonable price. Thank you.

Country Cyprus

Expat Vision Jun 25, 2014

Nick its great news to see such positive reviews it really makes us happy when we see comments like this especially on a day like today when we are put to the test to get everything back up. Thanks glad your happy !

We are new to expat vision, having just lost uk connections due to sattelite re-positioning. The whole process has been assisted by patient operators who have helped us from day one. as with all new systems via the net there have been a few niggles, but all have been dealt with quickly and without fuss. the picture quality is very good, and the whole package is excellent value for money.

Country spain

Feb 28, 2014

Aren't we glad we found Expat Vision!
Our previous provider was a headache.
So our thanks to James for his help in signing up and since, to the young lady on Live Chat and a special thanks to local engineer Liam for his guidance to two technophobic OAPs and his endless patience. His help and attitude for a young man was a breath of fresh air. Keep up the good work.

Country Cyprus

Current,y shambolic

Country Portugal

Started out great, but quickly turned into a continuous frustrating cycle of channels/tv shows/live TV either not on file or not loading, followed by me logging a complaint, them checking and telling me it was a technical error. Not worth it, look elsewhere!

Worst company I have ever dealt with. Had 2 of their boxes stop working and been waiting 70 days for resololution of the problem. Just awful aftercare service. ( had to give 1star as it will not accept minus figure)

Country France

I’ve been a subscriber for 9 months been ok until last three weeks when catch-up is regularly unavailable, and when it is avaialable it pauses, stutters, dubbing slips and quality of picture variable. I keep being told that it’s a known issue relating to the sever in Thailand but no solution seems forthcoming. I’m becoming increasingly cross at being asked to check other channels and programmes and report back to the help,desk. At the end of day, I’m a paying subscbier not part of their programming team

Country Thailand

Absolute garbage, after reading the reviews which unfortunately I did after I purchased it, I have the same problems buffers constantly skips content freezes they add content that does not work and they then have to remove it, Helpdesk is very patient but less than useless in resolving problems, and reiterate the same mantra, as if reading from a chart,
I called in someone independent to try to resolve the issues, only to discover the box they provide free if you pay a year in advance, is not a genuine box, but a Chinese copy. I think that says it all.

DO NOT UNDER ANY CIRCUMSTANCES GO ANYWHERE NEAR THEM.

Country Spain

We are totally fed up with the
problems we have experienced with Expat Vision. We do all the usual things before contacting the Chat Line. We then have to go through them again with staff. There have been two occasions when our problems have been passed on. To add insult to injury, we are then sent an e-mail asking us to type our reply "above the line" which is impossible. The e-mail from Expat Vision doesn't actually tell you anything.
The staff are always polite and try hard but it just doesn't work for us. I am seriously considering taking the matter further and asking for a refund so we can use another company.

Country Spain

We subscribed to Expat Vision last year and for the first few months we found the service to be quite good. We had the occassional buffering but overall, TV was watchable. Things began to fail around 4 months ago and we downgraded our subscription as the previous sports based TV we were paying for became unwatchable. It always buffered and normally at the crucial time. Today I have cancelled my subcription as yet again I found myself online with their technical team. They suggested I contact my ISP and that the issue did not lie with them (this is a recurring theme) I was at the time viewing the same channel on two different platforms. Expatvision was buffering whilst the other was not. That for me, was enough. So, a low rating and not the most sparkling review, spend your money on something that you can watch without frustration.

Country France

Great content and customer service availability, but the amount of freezing is becoming a real issue.

I feel like I'm complaining far too often for things to be resolved, only then for other issues to arise.

Fells like I'm putting my finger into a leak only to watch water pour out of somewhere else.

Definately needs to be tightened up.

Country Australia

Terrible service. I wish I would have read the reviews before I bought this service. I've had it for three months now and I can not say that all of the channels ever work at once. And the worst thing is that I only really ever watch the sport channels. So I actually don't know if there are problems with the other channels in the other categories.

I have not managed to watch one cohesive football match in high definition once and I have had the service for three months. I have emailed the help desk before and got no reply from them. If something better comes along I will throw this to one side in a heartbeat.

I talk to the staff in the live helpdesk chat and I literally get the same thing from them over and over again. Check my internet speed which is always great. Go on team viewer and check my network connection. Always good. Then check the DNS server. Which is always fine. Then reboot the box. Then suprise suprise...same problems persist.

There is always something wrong with it which is my main issue. I am dying to watch a full 90 minute match without it skipping or the picture pixelating. I've spent about 5 hours talking to the people on the livedesk in total and still the quality of the package is absolutley terrible.

If I could give it 0 stars I would. But alas the minimum is 1. But please be aware that the rating I am giving it is 0

What a loaf of crap
I am being polite
Rush to get your money
Defective product
Useless promises
Lousy support
Waste of time
Complaint number faked and is for a book company
Is this a dodgy company ? Feels like it
Everyone not responding to any emails call
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