4.88 stars based on 34 ratings

AcuNett, LLC

AcuNett, LLC

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Phone: +1 (615) 866-2642

Fax: +1 (866) 224-8773

Address:
Map Map
2000 Mallory Lane
Suite 130-254

Franklin, TN 37067

Business Profile

At AcuNett, we strive to maintain the best possible service for our clients.
Sit back. Relax. Spend time with your loved ones. Leave everything to us.

Rating Distribution

5 stars
33
4 stars
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3 stars
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2 stars
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1 star
1

AcuNett, LLC Customer Reviews

Moved to AcuNett when they acquired WebbyCart. First time I need support was a couple of months after the acquisition.

The Acunett trouble ticket system patiently gathers information about the problem. As you probably know it can take a while to put together the necessary addresses and symptoms. In this case problems running CGI SSI on only one domain.

The Acunett trouble ticket system seemed to accept my ticket and even displayed it properly after the "Submit" button was pressed.

Fortunately I went back about 10 minutes later to add an additional fact. The ticket was closed and the problem description expunged.

The same thing happened when the ticket was laboriously resubmitted.

If there is an emergency phone contact it wasn't obvious.

Thing is, if the AcuNett site is wonky what does that say about the quality of the support they're likely to give customers?

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