4.78 stars based on 37 ratings

Netcetera

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Phone: +44 (800) 808-5450

Address: The Dataport
Ballasalla IM9 2AP
Isle of Man

Rating Distribution

5 stars
32
4 stars
4
3 stars
0
2 stars
0
1 star
1

Netcetera Customer Reviews

We have been with them for 5 years (having used several of their services). We just finally migrated our last site away from them THANK GOD!!!

By far the worst hosting provider we have ever used.

Their support is HORRIBLE. It doesn't matter if you have a managed account or not... you can always count on their support to be pretty, well... un-supporting.

We discovered a problem that was within their network (not on our server) that grinded our business to a halt. They were incapable of resolving the matter (in fact, they would barely even bother to lift a finger until we threatened to leave).

We also paid extra to have automated backups with them. Just about every single time we checked on them they would not be running. They will never be proactive in figuring it out for you. When we would catch it, they would never credit any of the money. They would take days to get it fixed each time (only to fail again a couple weeks later unbeknownst to us).

Even though our website didn't work at all during the last billing period, they still wouldn't issue a refund.

This place is a JOKE!

I found the staff really great. I had problems to start with which were mostly down to my own technical knowledge but the sales team and tech support was great. Their pricing is reasonable and I wouldn't hesitate to recommend the company.

Netcetera Feb 04, 2016

Hi Dawn, Thank you for the great feedback, much appreciated

Kind Regards

Dan

As always, a top rate service.

Netcetera Feb 04, 2016

Hi Damien,

Thank you for the great review, its very kind of you to take the time to pass your feelings on.

Kind Regards

Dan

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