Grow your business, with customer reviews.

Why reviews matter...

With the overwhelming number of options available to consumers, what makes them choose your business?

• A Nielsen global study found that consumers' most trusted forms of advertising include Recommendations from people I know and Consumer opinions posted online over more traditional media such as newspaper articles, newsletters, and TV ads (Nielsen Global Trust in Advertising Survey, Q3 2011).
• A 2007 survey by Deloitte's Consumer Products group found that 62% of consumers read consumer-written product reviews, and of those 82% said their purchase decisions have been directly influenced by reviews.
• Experian's 2011 Digital Marketer Report ranked consumer reviews in the top influences for purchasing decisions.

And these stats don't just apply to big businesses: A 2010 study by BIA/Kelsey and ConStat found that 97% of consumers search for local businesses online.

If customers love your product or service, you could be leveraging the power of reviews to help your happy customers spread the word and drive more sales. And since RateLobby lets you respond directly to customers who leave negative reviews, you have a chance to resolve their problem before it affects your reputation. What's more, dissatisfied customers whose complaints are resolved tend to be more loyal than those who never complained (Stauss and Seidel, 2004).